Dave Girouard of Google says (as reported in News.com)
“We as an industry–and I’m not excluding Google–are not delivering enough value to the end users,” Girouard said. “It tends to be a focus on technology and not a lot on what people want.”art th
If more people thinking and behaving along these lines then search will definitely change. And this is definitely not true only for enerprise search but for other aspects of search and other software applications. We in computer science usually get carried away and develop products and technology for technology sake rather than for consumers.
Great point Ramesh. Customer focus wins look at the inroads Firefox made on IE with this focus.